episode 145

Kids and Phones, AI Winners and Losers, Service Industry in Crisis

What should parents and educators do to curb the growing issue of phones in schools? We talk to education expert Doug Lemov about sensible choices for this complex issue. The service industry’s staffing shortages continue, and Americans are getting fed up with the lousy service. Rikki and Ravi discuss how we got here and how restaurants can use technology to deal with this challenge. Corporate America is jumping on the AI bandwagon. We dive into new data on how companies are starting to use AI and the industries most affected by it.


Kids and Phones [03:11]

Take Away Their Cellphones (Education Next, 8/2/22)
(Teach like a Champion, 8/8/22)
The Report Card Podcast: Doug Lemov on Cellphones in Schools (The Report Card,
Do the pros of banning cellphones in school outweigh the cons? (District Administration,
Take Away Students’ Cell Phones to Rebuild Belonging (Future Ed, 7/14/22)
Get Phones Out of Schools Now (The Atlantic, 6/6/23)
Why we should ban smartphones in schools (Washington Post, 6/9/23)
Cell Phone Usage in Schools 2023: Statistics And Insights (Gitnux, 3/22/23)
Cellphone Bans in School Are Back. How Far Will They Go? (NEA, 2/3/23)
Do phones belong in school? (The Harvard Gazette, 3/13/23)
The Schools That Ban Smartphones (The Atlantic, 2/18/23)

Service Industry in Crisis [32:46]

Diners Are Losing Patience With Restaurant Service—and There’s No Quick Fix (Wall Street Journal, 6/25/23)
Short-Staffed Restaurants Prop Up Table Service With Technology (Wall Street Journal, 6/30/21)
How America’s Largest Restaurant Franchisee Decides When to Raise Prices (Wall Street Journal, 5/21/23)
Bars, Hotels and Restaurants Become the Economy’s Fastest-Growing Employers (Wall Street Journal, 3/5/23)
Restaurants can’t find workers because they’ve found better jobs (Washington Post, 2/3/23)
Three Years After Covid Hit, Restaurants Are Still Desperate for Workers (Bloomberg, 3/8/23)
Understanding America’s Labor Shortage: The Most Impacted Industries (US Chamber of
Commerce, 6/9/23)
Restaurants are short-staffed, and that’s taking a big toll on customers and workers alike
(CNBC, 7/12/22)
Restaurants Are Still Struggling to Hire as 2 Million Jobs Remain Unfilled (Robb Report,
Redefining the Workforce Landscape: Evolving Patterns in Employment (Hospitality Net,
Restaurants’ Declining Service Threatens Diner Loyalty (Pymnt, 5/31/23)
Lisa Dahl on Service Industry (Wall Street Journal, 6/25/23)
Full-service restaurants could see a decline as consumers cut costs (CNBC, 1/17/23)
App aims to help combat a hospitality industry worker shortage (13News Now, 6/15/23)
There’s not a ‘labor shortage’ in this country — there’s a good jobs shortage.
(Bernie Sanders, 4/7/23)

AI Winners and Losers [41:32]

Our early-adopters index examines how corporate America is deploying AI (Economist,
“Knowledge-based” jobs could be most at risk from AI boom (ABC, 6/16/23)
Marketing teams are using AI to generate content, boost SEO, and develop branding to help
save time and money, study finds
(Insider, 5/21/23)
ChatGPT may be coming for our jobs. Here are the 10 roles that AI is most likely to replace.
(Business Insider, 6/4/23)
Companies That Replace People with AI Will Get Left Behind (Harvard Business Review)
AI may be coming for your job, but green gigs are booming (Corporate Knights, 6/5/23)
IBM CEO among the first major executives to say they’ll replace jobs with AI (Axios, 5/2/23)
Six signature moves led by the C-suite can build organizations that will outperform in the age
of digital and AI.
(McKinsey & Company, 6/20/23)
The A.I. boom will boost corporate profits 30% or more over the next decade, according to a
Goldman Sachs senior strategist
(Fortune, 5/18/23)
Corporate America is going to have to adapt to AI or die: ARK Invest chief futurist Ad Agency
Talks About AI Integration
(Overpowered Pod, 5/16/23)
How Founders Should Be Integrating AI To Their Businesses (The Crazy Ones, 5/16/23)
South Park on AI Adoption
How AI Could Empower Any Business with Andrew Ng (TED, 10/13/22)